🦅 Problem client patterns + simple logging system + your weekly roundup

Hi Reader! You might know about my “Stuff I’ll Never Do Again” Notebook. (If not, I tell the story in this week’s blog post.) The short version is that every time a client situation doesn’t sit right, I jot it down: what happened, how I responded, how I felt, and what I could do differently next time. Over the past 15 years, it’s been my favorite tool to spot patterns about what isn’t consistently working in my business. The real power of the notebook wasn’t in venting about what went wrong....